Delivery and Collection Policy

Thank you for choosing FairTech. We aim to provide a smooth and reliable delivery experience for your orders. Please read our delivery and collection policy to understand the process and expectations regarding the shipment of your purchases.

1. Delivery Methods:

1. We utilize the services of Royal Mail, a trusted postal service provider in the UK, to deliver your parcels.
2. Our standard delivery service is estimated to take 2-5 business days from the date of dispatch, depending on your location and the shipping option chosen.
3. We offer delivery within the United Kingdom, including England, Scotland, Wales.

2. Dispatch Timeframe:

1. We strive to process and dispatch your order as quickly as possible.
2. Orders are typically dispatched within 1-2 business days from the date of purchase, subject to stock availability and order verification.
3. Please note that dispatch times may vary during peak periods or due to unforeseen circumstances. We will notify you in case of any significant delays.

3. Delivery Costs:

1. We offer competitive shipping rates based on the weight, size, and destination of the package which is same as royal mail.

See more regarding the pricing at royal mail: https://www.royalmail.com/current-postage-prices

2. The shipping cost will be displayed during the checkout process before you confirm your order.
3. Please note that additional charges, such as customs duties or import taxes, may apply for international deliveries. These charges are the responsibility of the recipient and are not included in our shipping fees.

4. Tracking and Notifications:

1. Once your order is dispatched, we will provide you with a tracking number or a link to track your package.
2. You can use this tracking information to monitor the progress of your delivery on the Royal Mail website or their designated tracking portal.
3. We may also send you email notifications to keep you informed about the status of your order, including dispatch confirmation and estimated delivery dates.
4. Also, we have our own tracking system which you will find in the order details page, which is automatically updated with the royal mail api.

5. Delivery Address and Signature:

1. It is your responsibility to provide accurate and complete delivery address information during the checkout process.
2. Please ensure that someone is available at the provided address to receive the package during regular delivery hours.
3. Royal Mail may require a signature upon delivery for certain packages or high-value orders. If no one is available to sign for the package, a delivery notification card will be left, providing instructions for collection or arranging re-delivery.

6. Collection:

1. The package will be delivered to your provided address.
2. If a delivery notification card is left, you may need to collect the package from your local Royal Mail collection point.
3. The notification card will include instructions on how and where to collect the package.
4. Please bring a valid form of identification, such as a government-issued ID or a utility bill, when collecting the package.

7. Failed Delivery Attempts:

1. In the event of a failed delivery attempt, Royal Mail will follow their standard procedures, which may include leaving a delivery notification card or attempting re-delivery on another day.
2. It is important to follow the instructions provided on the delivery notification card to ensure successful delivery or collection of your package.

8. Lost or Delayed Packages:

1. While we strive for timely and accurate deliveries, occasional delays or loss of packages may occur due to circumstances beyond our control.
2. If you believe your package is significantly delayed or lost, please contact our customer support team. We will work with Royal Mail to investigate the issue and provide a resolution.

9. Delivery Policy Changes:

1. FairTech reserves the right to modify or update the delivery and collection policy at any time without prior notice. Any changes will be effective immediately and will be reflected on our website.

If you have any questions or need assistance regarding the delivery and collection of your order, please contact our customer support team. We are here to help and ensure a smooth delivery process for your purchases.

Please note that this delivery and collection policy applies to orders placed on FairTech's website. If you made a purchase through a third-party seller or marketplace, their specific delivery and collection policy may apply.